Missing clicks or sales
Start with link status Active and partnership Active. Confirm you posted the AlgoLink, not a bare Amazon URL. Widen the report dates. Refunds and Amazon reconciliation can remove or delay a row. If everything looks correct, open a Help ticket with the AlgoLink, UTC time, and a screenshot of Partnerships.
Checklist before you contact support
Most AlgoRift missing sales reports trace to link state, dates, or a non-tagged URL — not a platform outage.
- Open Partnerships — status must be Active for that seller and product scope.
- Open link management — AlgoLink must be Active, not inactive or revoked.
- Confirm you posted the AlgoLink from the panel, not a generic Amazon URL.
- Set Reports dates to include the day you published the post.
CPC clicks missing
CPC uses the campaign link and funded budget. Sale commission and CPC are different rows.
- Open CPC and confirm you joined the campaign.
- Copy the campaign URL again — not an old bio link.
- Confirm the seller wallet still funds the campaign.
When a conversion disappears later
Returns, chargebacks, and Amazon adjustments can remove a row after it first appeared.
- Compare Wallet and Reports after the return window.
- Ask the seller if they see the same adjustment in seller Reports.
File a useful Help ticket
Support needs reproducible facts, not screenshots of Seller Central alone.
- Paste the exact AlgoLink you promoted.
- Give UTC time of the test click you controlled.
- Attach Partnerships status and Reports filter settings.
Questions
Seller Central shows a sale AlgoRift does not?
Only AlgoLink-tagged traffic attributes in AlgoRift Reports.
Why zero landing traffic in Tracking?
Share an AlgoLink with ?src= and wait for visits. See /affiliate/tracking/.
Did my subscription pause attribution?
Check Subscription and Partnerships. Paused partnerships stop new credit.
Expanded Partners sale missing?
That program has separate rules — confirm you used the correct link type in the panel.